1. Opening Microsoft Outlook
2. Displaying the Outlook today view
3. Customizing Outlook today
4. Making Outlook today your default page
5. Closing Outlook
1. Using the ribbon
2. Using & customizing the quick access toolbar
3. Using page zooming
1. Using the navigation pane to move around
2. Adding or removing buttons
3. Changing the order of the buttons
4. Resizing the navigation pane
5. Expanding or collapsing the navigation pane
1. Turning off or on the reading pane
2. Setting the reading pane
3. Turning off or on the to-do bar
4. Expanding or collapsing the to-do bar
5. Customizing the to-do bar
1. Searching help
2. Using the table of content
3. Shortcut for Help
1. Creating & sending e-mail messages
2. Shortcut to compose emails
3. Selecting names to address an email message
4. Selecting names using Auto Complete
5. Understanding & using To:, Cc, & Bcc
6. Setting Word as your email editor
7. Writing, editing & formatting message text
8. Re-sending a message
9. Attaching a file to a message
1. Checking for new messages
2. Reading messages in the reading pane
3. Deleting a message
4. Retrieving a deleted message
5. Opening & saving an attachment
6. Removing an attachment
7. Printing a message
8. Shortcut to send & receive
1. Replying to an email message
2. forwarding an email message
3. Using message options
1. Arranging messages
2. Searching messages
3. Filtering messages
4. Removing a filter
5. Applying colour-code to your messages
1. Creating a new folder
2. Moving a message to a folder
3. Moving folders
4. Cleaning up folders
5. Adding a folder to favourite folders
6. Deleting a folder
1. Viewing the contact folder
2. Jumping to a name in the contacts folder
3. Searching a specific name in the contacts folder
4. Changing contacts view
1. Creating a contact
2. Adding new contacts from email messages
3. Updating contact information
4. Sorting contacts
5. Printing contact information
1. Using the address book
2. Opening the address book
3. Adding new contacts
4. Updating the address book
5. Removing a contact
6. Finding a contact in an address book
1. Opening your calendar
2. Changing the displayed time range
3. Changing the calendar background colour
4. Setting work week options
5. Displaying several months in the navigation pane
1. Creating a new appointment or event
2. Viewing Scheduling appointments/events
3. Scheduling recurring appointments/events
4. Shortcut to create a new appointment
1. Switching to a different view
2. Viewing activity details using the reading pane
3. Setting a reminder for an activity
4. Modifying an activity